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SLA—Wowza and customer organization will commit significant resources to resolving issues.

Severity Level 3 (S3)—Degraded performance resulting in subpar delivery of business operations and services.

Please note: Active maintenance and support is required in order to purchase a premium support plan and access technical support.

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SLA—Wowza and customer organization representatives will work continuously until critical functionality and services are restored.

Severity Level 2 (S2)—Degraded functionality significantly impacting the ability to deliver aspects of business operations and services.

At Wowza Media Systems, we believe that when our customers succeed, so do we.

Our premium support plans offer various levels of service so you can get the help you need, when you need it.

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