Using and then refunding your own card for testing is typically a no-no with most processors. How exactly did they concluded they where not authorized charges, a charge back takes weeks or months, not minutes. In the case of a merchant account they have to give the same customer care a bank does, so it has to be very serious regarding customer support.
Have used Stripe for a few months now with mid 6 figures of volume with no problems at all. From what you told so far it seems Stripe is running on auto pilot and those messages seem like a generic canned reply to me.
A financial e-commerce company who does not offer any phone support?? I think the word is "HUP" or highly unprofessional and pathetic combined.
I do although understand that there may not be enough call centers available in India to handle their customer complaints perhaps..? Stripe is not interested in helping you resolve any account errors.
0.02Dallas Colocation and Auto Deploy Dedicated Servers by Incero, 9 years and counting! To be honest I find it a bit insulting they don't explain why or even give you a way to solve it either.
Colocation & Enterprise Servers, SSAE 16, SATA/SAS/SSD, Firewalled IPMI/KVM, 100% U. Mistakes happen on life, it seems they are 100% of what they say and I would never do business with any company that thinks they are 100% sure they are always right.
Not exactly, but as gordon said it's against the merchant providers' rules - you're effectively giving yourself a cash advance. I did contact her and she was just as surprised as myself.
I have received no response from them at all in past five days nor has my student or myself seen any refund from them.
So before I delete all their API stuff from my sites, I decide to give support a phone call in hopes to find out what is going on and guess what? The following explanation is from the Stripe support website using a nonsensical excuse to why they do not offer any phone support: Do you offer Phone support?
"Nobut please don't misunderstand this as any lack of interest! We know the decision to omit phone support is unusual, but after experimenting with different approaches, we've found that starting with email enables us to provide the fastest response.
In order to provide service to our users we are urged by our banking partners to keep an eye on all accounts that sign up for our services.
In the process of keeping an eye on your account, we've noticed that you've processed charges that seem to be unauthorized.